Did you know that 80% of current revenue comes from 20% of existing
customers? This makes customer retention an integral part of recurring
revenue success. So how can you maintain a positive relationship with current
customers while simultaneously maximizing the revenue you can get from each
As the director of customer support, I’m in a unique position to know the
ins and outs of a customer account’s lifetime (inside Aria’s ecosystem).
With recurring revenue, an invoice is almost never just a simple invoice.
There is a lot that goes on within an account every month –each customer
event, or moment, providing an opportunity to win or lose revenue. The beauty
of efficient recurring revenue management software is that it identifies
these moments for you and then automatically sends appropriate notifications
so your customer support team can focus on larger initiat... (more)
Everyone’s talking about the Internet of Things recently, but one topic I
don’t see addressed much is the difference between Service-Focused IoT and
Device-Focused IoT. The concept of “The Internet of Things” has always
been about vast, heterogeneous networks of small, limited-purpose devices.
However, there is a growing need to further differentiate IoT into the two
In my previous blog, I discussed how hardware manufacturers are able to
leverage IoT and recurring revenue to further lock in customers, increase
lifetime value, and raise exit barriers around their... (more)
Five Reasons Fortune 500 Companies Are Moving to Recurring Revenue Models
Implementing a recurring revenue business model guarantees stable,
predictable income and a high customer lifetime value (CLV). It’s no
surprise, then, that nearly half of U.S. businesses have either adopted or
are planning to adopt recurring revenue models.
Recurring revenue is a disruptive trend that empowers companies to grow
revenue, gain the competitive advantage, and increase market share across all
industries, from healthcare to entertainment to retail. Some estimates place
the total market value of ... (more)
Can Your System Support the Switch to a Recurring Revenue Model?
A successful recurring revenue business requires a focus on monetization
across every aspect of the customer relationship, not just billing or
payments. Monetization is an end-to-end process from activation through
cancellation. While traditional billing systems are designed to manage
one-time sales, modern systems are designed to support recurring revenue
management with the functionality and integration capabilities necessary to
coordinate and manage business processes and customer touch points.
As the demand for ... (more)
3 IoT Trends to Watch in 2015
The dust has settled from CES 2015. The Internet of Things was front and
center throughout the show, a reflection of its rapidly expanding presence in
products and services for consumers and businesses alike. IoT played a vital
role in hundreds of products on display, including dazzling innovations such
as self-driving cars and the latest drones. Here are three trends that
emerged from CES that will shape the direction of IoT monetization in 2015
Wearables move beyond the wrist
The market for wearables is advancing beyond the realm of wri... (more)