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Monetization, Agile Billing and the 'Internet of Things'

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Top Stories by Aria Blog

Did you know that 80% of current revenue comes from 20% of existing customers? This makes customer retention an integral part of recurring revenue success. So how can you maintain a positive relationship with current customers while simultaneously maximizing the revenue you can get from each one? As the director of customer support, I’m in a unique position to know the ins and outs of a customer account’s lifetime (inside Aria’s ecosystem). With recurring revenue, an invoice is almost never just a simple invoice. There is a lot that goes on within an account every month –each customer event, or moment, providing an opportunity to win or lose revenue. The beauty of efficient recurring revenue management software is that it identifies these moments for you and then automatically sends appropriate notifications so your customer support team can focus on larger initiat... (more)

IoT: Device-Focused or Service-Focused? By @AriaSystemsInc | @ThingsExpo [#IoT]

Everyone’s talking about the Internet of Things recently, but one topic I don’t see addressed much is the difference between Service-Focused IoT and Device-Focused IoT. The concept of “The Internet of Things” has always been about vast, heterogeneous networks of small, limited-purpose devices. However, there is a growing need to further differentiate IoT into the two delivery models. In my previous blog, I discussed how hardware manufacturers are able to leverage IoT and recurring revenue to further lock in customers, increase lifetime value, and raise exit barriers around their... (more)

Moving to Recurring Revenue Models @AriaSystemsInc | @CloudExpo [#Cloud]

Five Reasons Fortune 500 Companies Are Moving to Recurring Revenue Models Implementing a recurring revenue business model guarantees stable, predictable income and a high customer lifetime value (CLV). It’s no surprise, then, that nearly half of U.S. businesses have either adopted or are planning to adopt recurring revenue models. Recurring revenue is a disruptive trend that empowers companies to grow revenue, gain the competitive advantage, and increase market share across all industries, from healthcare to entertainment to retail. Some estimates place the total market value of ... (more)

Switch to a Recurring Revenue Model By @AriaSystemsInc | @CloudExpo [#Cloud]

Can Your System Support the Switch to a Recurring Revenue Model? A successful recurring revenue business requires a focus on monetization across every aspect of the customer relationship, not just billing or payments. Monetization is an end-to-end process from activation through cancellation. While traditional billing systems are designed to manage one-time sales, modern systems are designed to support recurring revenue management with the functionality and integration capabilities necessary to coordinate and manage business processes and customer touch points. As the demand for ... (more)

Internet of Things Trends to Watch By @AriaSystemsInc | @ThingsExpo [#IoT]

3 IoT Trends to Watch in 2015 The dust has settled from CES 2015. The Internet of Things was front and center throughout the show, a reflection of its rapidly expanding presence in products and services for consumers and businesses alike. IoT played a vital role in hundreds of products on display, including dazzling innovations such as self-driving cars and the latest drones. Here are three trends that emerged from CES that will shape the direction of IoT monetization in 2015 and beyond. Wearables move beyond the wrist The market for wearables is advancing beyond the realm of wri... (more)